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Business Process Specialist, Earned Sick Leave (Temporary)

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Position Information

Position Information

Posting Title Business Process Specialist, Earned Sick Leave (Temporary)
Job Requisition Number COA077882
Position Number T79005
Job Type Full-Time
Division Name Human Resources
Minimum Qualifications

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
Experience may be substituted for education up to a maximum of four (4) years.

Licenses and Certifications Required:

Notes to Applicants

This temporary position was created to assist with the implementation of the City’s recently approved Earned Sick Leave Ordinance.
The successful candidate will be able to interpret the ordinance, respond to citizen questions, create, monitor, and provide outreach training to members of the public, and draft rules and procedures necessary to implement the ordinance.

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

• A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers.

• If selected, a valid Texas Class C Driver’s License or the ability to acquire one by the date of hire will be required.

Pay Range

$24.36- $33.13 per hour


Monday through Friday 8:00 a.m. – 5:00 p.m.
Work schedule may vary due to operational needs. Occasional work during evenings/weekends may be required.

Job Close Date
Type of Posting External
Department Human Resources
Regular/Temporary Temporary
Grant Funded or Pooled Position Not Applicable
Category Professional
Location 1050 East 11th Street, Austin, TX 78702
Preferred Qualifications

• Experience developing/writing Standard Operating Procedures, Training and/or User Manuals.

• Demonstrated proficiency working with Microsoft Office software.

• Excellent written and verbal communication skills in writing, reviewing and interpreting technical documents.

• Experience leading and training others.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
2. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements. Write reports that summarize findings, data collection techniques, implementation options, etc.
3. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.
4. Develops and maintains databases to support data analysis and research findings for business projects.
5. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.
6. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
7. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities – Supervisor and/or Leadership Exercised: None

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of performance measures, quality improvement programs and project management methods
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in using computers and related software applications
• Skill in data analysis and problem solving
• Ability to quickly recognize and analyze irregular data and situations
• Ability to work independently and with teams

Does this job require a criminal background investigation? This position does not require a criminal background investigation

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * This position requires graduation from an accredited four-year college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet the minimum qualifications for this position?
    • Yes
    • No
  2. * Do you have experience developing process flows and work process designs?
    • Yes
    • No
  3. * Please describe your experience developing process flows and work process designs.

    (Open Ended Question)

  4. * Describe your experience with technical/business writing, and developing and delivering training tools and programs.

    (Open Ended Question)

  5. * Please briefly describe your experience providing training, conducting community outreach, and/or presenting in front of boards, commissions or at public events.

    (Open Ended Question)

  6. * Do you have a valid Texas Class C Driver's License or the ability to acquire by hire date?
    • Yes
    • No

Optional & Required Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents