IT Systems Consultant

Position Information

Position Information

Posting Title IT Systems Consultant
Job Requisition Number COA077679
Position Number 104698
Job Type Full-Time
Division Name Information Technology Service
Minimum Qualifications
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology.

Experience may substitute for education up to four (4) years
Master's Degree in a related field may substitute for two (2) years of experience

Licenses or Certifications:

Notes to Applicants

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:
A detailed, complete employment application helps us to better evaluate your qualifications, and will be used to determine salary if you are selected for the position. Please detail on the application any previous employment that you wish to be considered as part of your qualifications.

A résumé is required, but will not substitute for a complete employment application. Do not use the phrase, “see résumé” to complete your application. Do not leave the “duties and responsibilities” sections blank. These will be considered incomplete applications. Incomplete applications will not be considered.

Pre-Employment Requirements
If you are identified as a top candidate, verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.

All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range

$36.10 – $47.71 per hour


Monday – Friday, 8:00 am – 5:00 pm

Based on business needs, IT employees may be required to be available for call-back and on-call for emergency response on nights, weekends, and holidays.

Job Close Date
Type of Posting External
Department Austin Water Utility
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Professional
Location Waller Creek Center, 625 E. 10th Street
Preferred Qualifications
  • Experience administering VMWare ESX or Microsoft Hyper-V
  • Experience administering Microsoft Active Directory
  • Experience administering enterprise storage solutions
  • Experience with implementing cloud based solutions
  • Experience supporting Microsoft Office 365
  • Experience supporting IT in a government or other regulated environment
Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Implement and integrate highly complex business systems including the design and architecture of system interfaces, configuration management, documentation, administration, monitoring, troubleshooting and maintain detailed plans for systems disaster recovery and testing
2. Plan and forecast budget needs for new hardware and software including the retirement of existing systems
3. Make independent decisions with significant impact  for procurement of technical solutions in their focus area
4. Test, install and/or upgrade, and implement new software and/or hardware and releases 
5. Develop and/or implement and ensure the compliance of IT policies, standards and procedures
6. Provide solution based cost analysis 
7. Consult on projects or lead project management of enterprise storage, systems implementations and development 
8. Assist project teams in planning, designing, evaluating, procuring and delivering software and/or hardware purchases ensuring specification compliance
9. Communicate and make presentations to the City’s technical departmental representatives and department business managers
10. Research and analyze the technology market and vendor products to determine the strategy that best meet the IT business needs 

Responsibilities- Supervision and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge, at an expert level, in storage, email systems, directory services, and/or virtual systems
Knowledge of application and operating systems
Knowledge of industry and department best practices, requirements and policies and procedures
Knowledge of system capacity planning
Skill in mentoring and monitoring daily work activities of others
Skill in selecting and using training/instructional methods and procedures
Skill in documenting and maintaining complex application and process or configuration information
Skill in installing and maintaining applications, operating systems, or equipment
Skill in providing day-to-day system/application administration in support in a variety of work environments
Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
Ability to inspire, motivate, and influence others to achieve individual and collective goals
Ability to make sound decisions in a timely manner that solve issues and stand the test of time
Ability to recognize, plan, focus upon, and work toward what is most important or critical
Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity
Ability to recognize, manage, and resolve conflict efficiently and equitably

Does this job require a criminal background investigation? This position does not require a criminal background investigation

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * This position requires graduation from an accredited four-year college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years. Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications?
    • Yes
    • No
  2. * Rate your level of experience administering VM Ware ESX or Microsoft Hyper-V.
    • None or very little
    • Deploy virtual servers in an enterprise environment
    • Configure host-level virtualized solutions
    • Design replicated HA virtual environments
  3. * Rate your level of experience with Microsoft Active Directory:
    • None
    • Familiar - Created and managed accounts, OUs, groups
    • Direct - Setup, configured and maintained domain controllers, modified schemas, migrated FSMO roles, created GPOs
    • Expert - Designed AD architecture, configured and maintained DNS, configured ADFS, created trusts
  4. * How many years of experience do you have administering enterprise storage solutions?
    • None
    • Less than one year
    • More than one year, but less than five years
    • More than five years, but less than 10 years
    • More than 10 years
  5. * Please describe in detail your experience administering enterprise storage solutions.

    (Open Ended Question)

  6. * Please describe up to two-cloud based solutions you have implemented.

    (Open Ended Question)

  7. * Please describe in detail your experience supporting and administering Microsoft Office 365.

    (Open Ended Question)

  8. * Please describe your experience supporting IT in a government or other regulated environment. If not government, please be specific with regulations controlling the environment and how it affected technology solutions and processes.

    (Open Ended Question)

  9. * Are you willing to accept call-back and/or on-call assignments?
    • Yes
    • No
  10. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide employee’s full name.

    (Open Ended Question)

Optional & Required Documents

Required Documents
  1. Resume
Optional Documents