Front Desk Staff (Temporary)

Position Information

Position Information

Posting Title Front Desk Staff (Temporary)
Job Requisition Number COA077665
Position Number T93005
Job Type Part-Time
Division Name Parks & Recreation
Minimum Qualifications

Minimum Qualifications:

  • Graduation from high school or equivalent.
  • Applicants must be 18 years or older.

Notes to Applicants

Please describe your specific experience and education as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all education and experience that is relevant to this position, including your supervisory and/or leadership experience if applicable. This is the criteria that will be used to select candidates for interview, and starting salary will be based on overall relevant education and experience.

Please note that your resume will not substitute for a complete employment application. Statements such as “see resume” will not be accepted.

Pay Range

$13.84 per hour


Monday through Friday, 8:00 am to 5:00 pm

Hours may vary depending on work demands and customer support needs.

Job Close Date
Type of Posting External
Department Parks & Recreation
Regular/Temporary Temporary (No benefits)
Grant Funded or Pooled Position Not Applicable
Category Professional
Location 2818 San Gabriel St. Austin, Texas 78705
Preferred Qualifications
  • Minimum 1 year experience providing administrative support.
  • Minimum 1 year experience in customer service.
  • Minimum 1 year experience in cash handling and point of sales.
  • Experience using Microsoft Office applications, i.e., Word, Excel, Outlook.
Duties, Functions and Responsibilities

Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Greet visitors
  2. Answer multi-line telephones
  3. Direct customers
  4. Sort, deliver & pick-up of mail and funds collected
  5. Type letters, memos, forms, etc.

Knowledge, Skills and Abilities

Responsibilities – Supervisor and/or Leadership Exercised: None.

Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of applicable processes, techniques, and methods.
  • Knowledge of city practice, policy, and procedures.
  • Skill in handling conflict and uncertain situations.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications.
  • Skill in data analysis and problem solving.
  • Ability to establish and maintain effective communication and working relationships with city employees and the public.
  • Ability to work with frequent interruptions and changes in priorities.

Does this job require a criminal background investigation? This position requires a criminal background investigation

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * This position requires a High School diploma or GED and applicants must be 18 years of age or older? Do you meet these minimum qualifications?
    • Yes
    • No
  2. * If identified as a top candidate, do you agree to a criminal background check (CBI)?
    • Yes
    • No
  3. * How many years of experience do you have providing administrative support to an organization?
    • Less than one years
    • 1 - 2 years
    • 2 - 3 years
    • 3 - 4 years
    • 4 - 5 years
    • More than 5 years
  4. * How many years of Customer Service experience do you have?
    • Less than two (2) years
    • Two (2) to four (4) years
    • More than four (4) years
  5. * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook?
    • No experience
    • Basic: create/edit simple documents, spreadsheets, & emails
    • Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields
    • Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another
  6. * Describe your cash handling experience in detail.

    (Open Ended Question)

  7. * How many years experience do you have using a multi-line phone system?
    • None
    • Less than one (1) year
    • One (1) to three (3) years
    • Three (3) to five (5) years
    • More than five (5) years

Optional & Required Documents

Required Documents
Optional Documents
  1. Cover Letter
  2. Resume