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Community Engagement Specialist/Consultant - Office of Innovation

Position Information

Position Information

Posting Title Community Engagement Specialist/Consultant - Office of Innovation
Job Requisition Number COA077574
Position Number 115488
Job Type Full-Time
Division Name City Manager Office
Minimum Qualifications

Community Engagement Specialist:

  • Graduation from a four (4) year college or university with major coursework in Public Relations, Communications, Public Administration, Political Science, or a closely related field plus three (3) years of experience involving the development and coordination of public information or community outreach or involvement programs, or;
  • Masters Degree from an accredited college or university with major coursework in Public Relations, Public Administration, Communications, Conflict Resolution, Peace Studies, or a closely related field plus one (1) year of experience involving the development and coordination of public information or community outreach or involvement programs, or;
    Experience may substitute for education up to the maximum of four (4) years

Licenses or Certifications:
  • Valid Texas driver's license.



Community Engagement Consultant

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Public Relations, Public Administration, Communications, or a closely related field plus five (5) years of experience involving the development and coordination of public information or community outreach or involvement programs, or;
  • Masters Degree from an accredited college or university with major coursework in Public Relations, Public Administration, Communications, or a closely related field plus three (3) years of experience involving the development and coordination of public information or community outreach or involvement programs.

Licenses or Certifications:
  • Valid Texas driver's license.



Notes to Applicants

This position will be filled at the Community Engagement Specialist or Community Engagement Consultant level based on experience.

This position resides in the City of Austin’s Office of Innovation, which supports the City Manager’s Office and works to develop, test, organize, and encourage innovative projects in local government administration with the goal of fostering a culture of innovation. This position will design and execute marketing and messaging campaigns related to ongoing efforts, foster partnerships and serve as a project ambassador.
In addition to your resume and cover letter, please provide one 8.5×11 visualization that supports your application.

Pay Range

$27.34 – $35.41 Specialist
$30.65 – $39.74 Consultant

Hours
  • Monday through Friday, 8:00 A.M. to 5:00 P.M.
  • Hours may vary to support business needs
Job Close Date
01/31/2018
Type of Posting External
Department Management Services
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Professional
Location 800 Guadalupe Street, Austin, Texas
Preferred Qualifications
  • Experience designing, implementing, and maintaining strategic relationships and partnerships between sectors (among government, business, non-profit)
  • Experience with business development or campaigns geared toward social impact
  • Exceptional interpersonal skills and demonstrated ability to build relationships with diverse groups of people and a wide range of stakeholders
  • Experience creating and executing marketing and messaging campaigns, including social media and traditional media
  • Skill in written, verbal, and visual communications. Familiarity with visual design software such as Adobe Create Suite
  • Skill in planning and organizing physical and virtual events
  • Experience managing online communities, designing them to create and share knowledge as well as harness insights and ideas
  • Intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Outlook 2013
Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Assists with the planning, development, and implementation of strategies and programs to help facilitate community involvement with City departments, programs and initiatives.
Researches and helps develop and implement City policies, procedures, and protocol designed to engage community input on various City programs and initiatives.
Researches best practices in community engagement nationally and globally and briefs staff on these best practices.
Maintains a database of community organizations, publications/media outlets, and large events (festivals, sporting events, etc.) to assist with outreach opportunities.
Maintains an email and phone database of participants in engagement events to inform of past and future opportunities to engage.
Monitors digital engagement on SpeakUpAustin.org, social media, phone messages, text messages, etc., and moderates online discussions as needed.
Helps conduct neighborhood need assessments, meets with neighborhood residents, leaders, and community groups to identify needs and available resources.
Assists with the facilitation of public dialogues and consensus building to identify and resolve issues between the City and various community stakeholders; assistance may include securing venues, arranging for language interpreters, greeting attendees, and note-taking. May also facilitate such dialogues.
Assesses various community concerns, values, and opinions on City projects, programs, and initiatives, and presents findings to City staff.
Keeps accurate records of comments made by public in meetings and other settings (online forum, etc.), analyzes, and summarizes key themes and findings.
Consults with City staff to develop and implement public information training materials, bulletins, and presentations.
Assists with maintaining effective relationships with community leaders, City Officials, the media, and the general public.
Helps track community issues through various media such as written reports, conferences and community meetings.
Plans forums, walking tours, conferences and other community events and meetings with City staff.
Conducts community research and responses to technical documents issued by City departments, developers and other jurisdictions.
May represent the City at Council meetings, boards and commissions, and community events as needed.

Responsibilities – Supervisor and/or Leadership Exercised: May train and lead others as well as oversee the work of student interns or temporary employees

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of community organizing and neighborhood development techniques.
Knowledge of city practices, policies, and procedures.
Skill in planning, organizing, and time management.
Skill in data analysis, problem solving, and summary of key findings and conclusions.
Skill in using computers and related software.
Skill in handling multiple tasks and prioritizing.
Skill in oral and written communication.
Skill in interpersonal communication.
Ability to review and research large volume of materials and summarize in easily comprehensible formats for City staff.
Ability to develop new initiatives and work with service providers to plan and coordinate services.
Ability to establish and maintain good working relationships with other city employees and the public.
Ability to work with community representatives to identify and address local needs.
Ability to use conflict resolution and negotiation.
Ability to work with frequent interruptions and changes in priorities.
Ability to work well with individuals from a variety of different backgrounds and experience, including community leaders, residents, service providers, local officials and elected representatives.

Does this job require a criminal background investigation? This position does not require a criminal background investigation
EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * The minimum qualifications for this position are graduation from a four (4) year college or university with major coursework in Public Relations, Communications, Public Administration, Political Science, or a closely related field plus three (3) years of experience involving the development and coordination of public information or community outreach or involvement programs, or; a Master’s Degree from an accredited college or university with major coursework in Public Relations, Public Administration, Communications, Conflict Resolution, Peace Studies, or a closely related field plus one (1) year of experience involving the development and coordination of public information or community outreach or involvement programs. Experience may substitute for education up to the maximum of four (4) years. Do you meet the minimum qualifications for this position?
    • Yes
    • No
  2. * Why do you want to serve as a community engagement professional for the City of Austin Innovation Office?

    (Open Ended Question)

  3. * Please provide an example of a project/initiative/occasion that illustrates your strengths and/or style as a community engagement professional.

    (Open Ended Question)

  4. * Do you have a valid Texas Driver's license or the abiity to acquire by date of hire?
    • Yes
    • No

Optional & Required Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. Media Presentation
Optional Documents