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Program Specialist

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Position Information

Position Information

Posting Title Program Specialist
Job Requisition Number COA077342
Position Number 116618
Job Type Full-Time
Division Name Economic Development
Minimum Qualifications
  • Graduation from an accredited four-year college or university with major coursework in Business Administration or in a field related to the job, plus three (3) years of related experience.
  • Experience may substitute for education up to a maximum of four (4) years

Licenses or Certifications:
  • Valid Texas Class C Drivers License



Notes to Applicants

This position will be a regular schedule of evening, late night and weekend hours to accommodate the music night life industry standards.

Pay Range

$17.93 – $22.32

Hours

Specific days and hours to be determined
Ability to work evening, late night and weekends as regular and permanent schedule is required.

Job Close Date
11/23/2017
Type of Posting External
Department Economic Development
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Professional
Location One Texas Center, 505 Barton Springs Rd, Austin, TX 78701
Preferred Qualifications

- Prefer experience and knowledge of music venue related permitting rules and responsibilities;
-Prefer experience with and/or knowledge of sound equipment, sound engineering and sound management;
-Prefer experience in responding to customer or neighborhood complaints and conducting research and fact-finding to help identify issues;
-Prefer experience in the music venue and nightlife industry.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Monitor department/program quality indicators.
  2. Coordinate with other agencies/personnel for certain aspects of mutual research or investigation.
  3. Counsel/facilitate interventions for the prevention of errors involving department/program plans.
  4. Prepare training plans and documents, train staff regarding program implementation as directed.
  5. Follow up on client or customer complaints (e.g. 'hot line' calls or CAF's).
  6. Conduct fact finding and/or informational survey by interview or other means.
  7. Conduct investigations for department/program plan.
  8. Conduct checks of department/program sites (i.e. clinics, offices) to assure compliance with policies and procedures.
  9. Research information as requested and/or needed.
  10. Compile data and write informational reports.
  11. Perform tasks related to department/program surveying and reporting

Responsibilities- Supervision and/or Leadership Exercised:
None.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of city practice, policy, procedure, statutes, ordinances, planning and program implementation. 
  • Knowledge of organization and administration of applicable department mission.
  • Skill in oral and written communication.
  • Skill in using computers and related software applications.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in handling conflict and uncertain situations.
  • Skill in data analysis and problem solving.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to train others.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to establish and maintain effective communication and working relationships with city employees and the public

Does this job require a criminal background investigation? This position does not require a criminal background investigation
EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * This position requires graduation from an accredited four-year college or university with major coursework in Business Administration or in a field related to the job, plus three (3) years of related experience. Experience may substitute for education up to a maximum of four (4) years. Do you meet the minimum qualifications?
    • Yes
    • No
  2. * Please describe your experience with and/or knowledge and understanding of sound equipment, sound engineering and sound management.

    (Open Ended Question)

  3. * This position requires you to follow up on citizen complaints. Please describe your experience in addressing and researching complaints.

    (Open Ended Question)

  4. * Please describe your experience in or knowledge of the music venue and nightlife industry.

    (Open Ended Question)

  5. * Describe your experience related to this position.

    (Open Ended Question)

  6. * This position will require evening, late night and weekend hours as a regular and permanent schedule to accommodate the music venue and nightlife industry standards. Are you available to work these hours?

    (Open Ended Question)

Optional & Required Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents