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Office Attendant (Temporary/Part-Time)

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Position Information

Position Information

Posting Title Office Attendant (Temporary/Part-Time)
Job Requisition Number COA076223
Position Number T93005
Job Type Part-Time
Division Name Parks & Recreation
Minimum Qualifications

Must be at least 18 years of age or older.

Notes to Applicants

MUST BE AT LEAST 18 YEARS OF AGE OR OLDER TO APPLY

Resume will not be accepted in lieu of a complete online application.

Employment history dates must include month and year.

Pay Range

$13.50

Hours

Variable-25 hours per week
• Monday through Friday
8:00 am – 1:00 pm or 1:00 pm – 6:00 pm
• May be required to work evenings, weekends, holidays and during special events and programming needs.

Job Close Date
05/31/2017
Type of Posting External
Department Parks & Recreation
Regular/Temporary Temporary (No benefits)
Grant Funded or Pooled Position Not Applicable
Category Clerical
Location Aquatic Office 2818 San Gabriel Austin, TX 78705
Preferred Qualifications

Prefer Experience in the following:
• Strong computer skills, with a proficiency in Microsoft Office to include Word, Excel and Outlook.
• Experience with registration software.
• Direct customer service experience.
• Answering phone calls and handling in-person customers.
• Experience cash handling, including point of sale (POS).
• Processing and/or entering personal information into a database
Other preferred experience:
• Experience communicating information clearly and concisely in person, by phone, email, etc., while exercising tact, patience and discretion in a professional demeanor.
• Experience maintaining and establishing working relationships with co-workers, supervisors, other City personnel and the public.
• Excellent writing/composition skills, organizational skills, problem solving skills, and the ability to multitask.

Duties, Functions and Responsibilities

The Office Attendant is a temporary staff position scheduled to work 25 hours per week.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Data enter registrations for all Aquatic programs.
2. Troubleshoot registration errors throughout the season.
3. Prepare daily cash handling closeouts.
4. Answer questions or concerns regarding the Instructional Swim Program.
5. Demonstrate cooperative behavior with team, supervisors and the public.
6. Verbally communicate effectively with staff and the public.
7. Provide information and directions.
8. Other related duties may be assigned.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of general safety practices and procedures.
Knowledge of personal computers.
Ability to learn equipment and supply use and care.
Ability to provide guidance and instruction.
Ability to communicate activity objectives, programs and information and directions.
Ability to retain and use safety rules and department guidelines.
Ability to evaluate program activities verbally and in writing.
Ability to establish and maintain effective working relationships and rapport with employees, volunteers, supervisors, and the general public.
Ability to handle requests, inquiries, and complaints in a cooperative and constructive manner.
Ability to work outdoors and under a variety of weather conditions.
Ability to work irregular hours.
Ability to frequently walk and sit.
Ability to communicate effectively both orally and in writing.

Does this job require a criminal background investigation? This position requires a criminal background investigation
EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you at least 18 years of age?
    • Yes
    • No
  2. * Please describe your experience multi-tasking in an office setting.

    (Open Ended Question)

  3. * How many years of customer service experience do you have?
    • Less than 1 year
    • More than 1 and less than 2 years
    • More than 2 and less than 3 years
    • More than 3 years
    • None
  4. * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you may take to resolve customer complaints.

    (Open Ended Question)

  5. * Do you have experience answering phone calls and handling in person customers? If yes, please describe your experience in detail.

    (Open Ended Question)

  6. * Do you have cash handling or point of sale (POS) experience?
    • Yes
    • No
  7. * How many years of cash handling experience do you have?
    • 1 - 2 years
    • 3 - 4 years
    • More than 4 years
    • None
  8. * Describe your cash handling experience in detail.

    (Open Ended Question)

  9. * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook?
    • No experience
    • Basic: create/edit simple documents, spreadsheets, & emails
    • Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields
    • Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another
  10. * If identified as the top candidate, do you agree to a criminal background investigation?
    • Yes
    • No

Optional & Required Documents

Required Documents
Optional Documents
  1. Cover Letter
  2. Resume